@suncelltweets : Worst Customer Service experience ever courtesy of SunTel/Sun Cellular or “How to lose a customer in 3 minutes”


Attention @suncelltweets and @suncellularpr An extremely rude CSR (code CASCMRJSS) just called me up to tell me I’m past due w/ my SunTel acct since Nov29 when in fact my due date is every 4th of the month. This is my first time with Sun/Digitel (I’ve always been with Globe Telecom) and this happens to be just my 2nd bill. My 1st bill is only 81.67!!!  (pro-rated) and the 2nd bill due Dec 4 is only 354.50!!! The first bill’s already been paid through my BPI Express Online account! What’s worse is that the CSR argued with me insisting that the due date reflected on my bill is wrong and that it’s supposed to be the 29th??? He even dropped the call in the middle of our conversation in an attempt to cover-up for his mistake! Thank God this plan’s holding period is only 3 months.  I will definitely terminate this plan as soon as I get out of the holding period/contract.

People, beware of SunTel CSRs. If you can help it, I suggest you NEVER deal with Sun. That’s the worst CS experience I’ve ever had in my entire life — bar none.

Attached are copies of my bills. The first 2 bills and definitely the last 2 bills too. I will NEVER EVER deal with Sun Cellular or SunTel again and will tirelessly tell family and friends of how frustrating their service is.

I will even drop my load Subdealer status right here right now. I will never use, promote, much less sell any product that has anything to do with SunTel/Sun Cellular. Such a disappointing telecom company and such a traumatic experience for a paying customer.

Let me know what you think… :)

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About Me
Cecilia Regina Aquino Blanquera Marmol aka RJ Marmol profile picture

I’m RJ Marmol — writer, musician, and independent creator based in Manila.

I write songs, essays, and books about the messy overlap between money, overwhelm, creativity, identity, and rebuilding. Much of my work circles around what happens when life stops feeling manageable — and how we try to think clearly, make decisions, and keep moving anyway.

I’m also the author of Rebuilding Under Debt: Thinking Clearly When Everything Is a Blur, a nonfiction book published under Steady Hand Press. The paperback edition is listed under my full publishing name, Cecilia Regina Aquino Blanquera.

On the music side, I release work as HeyRJ. On the writing side, this site is where I gather my books, essays, notes, and whatever I’m building next.

Music

HeyRJ is my sonic soul project. I create raw, minimalist-style and deeply personal music interpretations that feel like a late-night conversation with your truest self.

By blending lo-fi acoustic textures with poetic honesty, my work explores love, loss, grief, healing, and the quiet in-betweens of life. Each song is a letter — a journal entry — a gentle companion for when the world feels too loud or too quiet.

While my catalogue began with intimate cover renditions, my work is increasingly being shaped by original writing, drawing from years of poems, lived questions, and emotional survival.

“Stuck Home Syndrome” released on March 20, 2026 is my first original 20-track album written during a period when time felt compressed and days began to blur into each other. The songs came from sitting with thoughts that had nowhere else to go — unfiltered, repetitive, and sometimes uncomfortable. It’s a concept album that isn’t built around singles or polish. It’s closer to a continuous inner monologue, recorded with minimal production and very little ornamentation and meant to be listened to as one cohesive body of work. The goal wasn’t to resolve anything, only to document how it felt while it was happening.

On May 29, 2026 I released new original singles – “Rapturous”, “Uh Huh”, “Look At You”, “All That” and “Blew Print”. I continue to release both original and cover songs and intend to so for as long as I can so check back every once in a while — you might. just find something you’ll like.

For business inquiries relating to music, email me at: heyrjmusic[at]gmail[dot]com or my personal email at: rjmarmol[at]gmail[dot]com.

Books

Rebuilding Under Debt: Thinking Clearly When Everything Is a Blur

A nonfiction book about what debt does to the mind — and how to begin functioning again when financial stress has made everything feel blurred, urgent, and overwhelming.

Rather than treating debt only as a financial math problem, the book explores the emotional and cognitive realities of financial distress: shame, decision fatigue, avoidance, panic, relationship strain, and the difficulty of making sound decisions while mentally depleted.

Published under Steady Hand Press. It’s available worldwide in ebook and paperback formats on Amazon. Bookstores and libraries can also be order it wholesale via Ingram.

Contact

For book-related inquiries, media requests, bookstore questions, or discussion-group invitations, you can reach me through the contact page on this site or send me an email to rjmarmol[at]gmail[dot]com or hello[at]steadyhandpress.com